To ensure you have full control over your Ad Manager subscription, it is important to understand where to find your subscription details and how to manage it, including the ability to cancel your subscription when necessary. Below is a detailed guide on how to access, manage, and cancel your Ad Manager subscription.

Accessing Your Subscription Details #

Your Ad Manager subscription details are easily accessible through the Ad Manager settings. To view these details, click the gear icon located at the top right corner of the Ad Manager home screen.

Within the Platform settings, you will find a dedicated Subscription tab. This tab provides essential information about your current subscription, including monthly charges, subscription ID, and an option to cancel the subscription if desired.

Canceling Your Subscription #

Next to your subscription details, click the ellipses (three dots) at the end of the row. In the dropdown menu, choose the option to cancel your subscription.

A dialog box will appear detailing what will happen if you proceed with cancellation:

• All active ad campaigns will be paused.
• Lead syncing for lead generation campaigns will stop.
• Any connected ad accounts will be disconnected, and you will lose access to Ad Manager until the subscription is renewed.

In the dialog, you will be prompted to select a reason for canceling from a list of options or to enter a custom reason by choosing Other. Once a reason is selected, the Cancel Subscription button becomes active. Click the button to finalize the cancellation, and a confirmation dialog appears to notify you that your subscription has been canceled.

By following these steps, you can ensure that you are always in control of your subscription. If you encounter any issues during the cancellation process, contact support for further assistance.

Troubleshooting Tips #

If you encounter issues where your subscription does not cancel, you may see a failure message. Although rare, this can occur under certain circumstances. If this happens:

Reach Out for Support #

Contact customer support and request assistance in canceling your subscription.

Campaign Status Issues #

Check if you have an active campaign under review by the publishing platform. In this case, you will receive an error message notifying you that cancellation is not allowed until the review process is complete.

Frequently Asked Questions #

Where do I find my Ad Manager subscription details? #

Click the gear icon at the top right of the Ad Manager home screen, then open the Subscription tab within Platform settings to see monthly charges, your subscription ID, and the cancel option.

How do I cancel my subscription? #

Click the ellipses (three dots) next to your subscription details, choose the cancel option, select a reason, then click Cancel Subscription to finalize.

What happens when I cancel? #

All active campaigns are paused, lead syncing for lead generation campaigns stops, and connected ad accounts are disconnected. You lose access to Ad Manager until the subscription is renewed.

Do I have to give a reason for canceling? #

Yes. You must select a reason from the list or choose “Other” to enter a custom reason. The Cancel Subscription button only becomes active once a reason is selected.

Why won’t my subscription cancel? #

Cancellation can fail if you have an active campaign currently under review by the publishing platform. You will see an error message, and cancellation is not allowed until the review is complete.

What should I do if cancellation keeps failing? #

Contact customer support and request assistance. They can help you complete the cancellation if it does not go through on its own.