Validating phone numbers in the CRM is a straightforward process that can significantly improve the delivery success rate of your SMS campaigns. This allows you to avoid unnecessary costs for contacts who will not receive them. Here’s how to do it.

How To Use It #

• Start by navigating to your Settings and go to the Business Profile section.
• Scroll down to the “General” section, where you will find an option labeled “Validate phone numbers when the first SMS is sent to a new contact.” Enable this option to activate phone number validation.
• Once this is enabled, an alert icon will appear if there are any errors when sending the SMS.

Important Considerations #

• Validation is performed when an SMS is queued for sending, not during the contact import or creation process.
• If a number is identified as a landline, the first message will not be sent, to prevent delivery errors.

Troubleshooting Tips #

• Ensure that the “Validate phone numbers when the first SMS is sent to a new contact” option is enabled in your settings.
• If you experience issues with validation, review the workflow triggers related to Twilio validation errors for any misconfigurations.

Frequently Asked Questions #

Is phone number validation necessary for every SMS campaign? #

While not mandatory, validating phone numbers is highly recommended to improve the success rate of your SMS campaigns.

Can I validate phone numbers in bulk? #

Validation occurs when an SMS is queued for sending; bulk validation during contact import is not supported.

Where do I enable phone number validation? #

Go to Settings, open the Business Profile section, scroll to the General section, and enable “Validate phone numbers when the first SMS is sent to a new contact.”

What happens if a number is a landline? #

If a number is identified as a landline, the first message will not be sent, which helps prevent delivery errors.

How will I know if there’s a validation error? #

Once validation is enabled, an alert icon will appear if there are any errors when sending the SMS.

Why should I validate phone numbers? #

Validation improves the delivery success rate of your SMS campaigns and helps you avoid unnecessary costs for contacts who would not receive the messages.