The “AI Translate” action allows you to automatically translate text from one language to another. When incorporated into a workflow, this action helps you provide multilingual support, localize messages, or expand your reach to audiences speaking different languages.

Note: AI Translate is a premium action. Using this action will incur additional charges per execution.

How It Works #

Add the Action #

Within your workflow builder, click the plus icon to add a new action and select “Translate Content”.

Action Name #

Once selected, you will be able to update the action name, if required. This allows you to assign a clear and descriptive name to give context to the action’s purpose.

Select Source and Target Languages #

Choose the language of the original content (1) and the language you want to translate into (2). You can utilize custom values to simplify this process.

Input Content #

Specify the text or content you want to translate. You can use static text or dynamic custom fields as the source.

Decide whether to store the translated content in a custom field, use it directly in a message, or log it internally. Save the action to be part of your workflow, then run a test to verify the translation output.

Validations & Constraints #

• You must specify both source and target languages; otherwise, the action will not execute.
• Ensure that the content to be translated is available and correctly formatted.
• Due to translation limitations, complex or idiomatic content may not translate perfectly; review translations for accuracy when necessary.

Use Cases #

• Multilingual Customer Support: Automatically translate customer inquiries received in one language to your team’s primary language, and reply using translated or original content, enhancing communication with international clients.
• Localized Marketing Campaigns: Translate promotional messages, email content, or social media posts into multiple languages to target diverse audiences without manual rewriting.
• Global Lead Engagement: When capturing leads from different regions, dynamically translate follow-up messages or instructions to ensure clarity and comfort for the recipient.

Frequently Asked Questions #

What does the AI Translate action do? #

It automatically translates text from one language to another inside a workflow, supporting multilingual messaging and localization.

Is AI Translate a premium action? #

Yes. It is a premium action and incurs additional charges per execution.

What do I need to configure before it runs? #

You must specify both a source language and a target language. If either is missing, the action will not execute.

Can I use dynamic content as the translation source? #

Yes. You can use static text or dynamic custom fields as the source content, and you can store the result in a custom field, use it in a message, or log it internally.

Will the translation always be perfect? #

Not necessarily. Complex or idiomatic content may not translate perfectly, so you should review translations for accuracy when needed.

What are common use cases for AI Translate? #

Common uses include multilingual customer support, localized marketing campaigns, and translating follow-up messages for leads in different regions.