The Customer Access Center allows customers to view both their current and past orders through a dedicated access portal. This functionality is seamlessly integrated with the order confirmation email, giving customers a convenient way to review their purchase details using OTP verification.

How to Enable and Use the Customer Access Center #

Enabling the Order Confirmation Email #

To allow customers access to their order details, enable the Order Confirmation Email feature. This can be done by navigating to Payments > Settings > Notifications > Order Confirmation Email for Stores.

Once enabled, customers will receive an email with a “View Order” button after each successful order, which directs them to the Customer Access Center.

Logging into the Customer Access Center #

Customers can access their order details by clicking the “View Order” button in their order confirmation email.

Input the email address provided during checkout, then click the Login button.

An OTP will be sent to the email and must be verified to confirm their identity.

Upon successful login, customers can view all current order details, including fulfillment status, tracking number, tracking URL, and carrier information, if applicable.

Viewing Fulfillment Status and Order Details #

The Customer Access Center reflects the fulfillment status of each order, whether partially or fully completed, as updated by the store owner. Customers can easily track their shipments using the provided tracking information.

Accessing Past Orders #

To view previous purchases, customers can click on the “Orders” button in the navigation menu within the Customer Access Center.

Additionally, past orders can be accessed directly through a unique URL: <storeurl>/store/account/orders (e.g., myawesomestore.com/store/account/orders).

This feature allows customers to easily track their current orders, view past purchases, and stay updated on fulfillment status—all from a convenient, secure portal. Implementing this feature improves the post-purchase experience and also builds trust and loyalty with your customers.

Important Notes #

• If multiple contacts share the same email address, the system will use the first created contact for login purposes.
• Enabling the “sticky contact” feature ensures that all orders are consolidated for a single browser session, enhancing the user experience.
• Ensure that your domain is properly connected for the Customer Access Center to function correctly. The domain’s default path should point to any page within your store.

Frequently Asked Questions #

What is the Customer Access Center? #

It is a dedicated, secure portal where customers can view their current and past orders, including fulfillment status and tracking information, integrated with the order confirmation email.

How do I enable it? #

Enable the Order Confirmation Email feature by navigating to Payments > Settings > Notifications > Order Confirmation Email for Stores. Customers then receive a “View Order” button in their confirmation email.

How do customers log in? #

Customers click “View Order” in their confirmation email, enter the email address used at checkout, click Login, and verify a one-time password (OTP) sent to that email to confirm their identity.

What can customers see after logging in? #

They can view current order details including fulfillment status, tracking number, tracking URL, and carrier information when applicable, and they can track shipments as the store owner updates status.

How do customers find past orders? #

They click the “Orders” button in the navigation menu within the Customer Access Center, or go directly to the unique URL storeurl/store/account/orders.

What if multiple contacts share the same email? #

If multiple contacts share the same email address, the system uses the first created contact for login purposes. Enabling the “sticky contact” feature consolidates all orders for a single browser session.