The Video Testimonials feature lets you collect, manage, and showcase video-based feedback from your customers as part of your reputation management. Use this section to track how customers record, submit, and engage with your video testimonials across the full lifecycle of video-based feedback.

Frequently Asked Questions #

What are Video Testimonials? #

Video Testimonials are video-based reviews recorded and submitted by your customers, giving you authentic, engaging feedback you can showcase to build trust.

Where do I find Video Testimonials? #

Video Testimonials are part of the Reputation section, where you can track how customers record, submit, and engage with video-based feedback.

Why use video testimonials instead of written reviews? #

Video testimonials add a personal, authentic dimension that written reviews can’t match, often building stronger trust and engagement with potential customers.

Can I track how testimonials are submitted? #

Yes. You can monitor the full lifecycle of video-based feedback, including how customers experience the recording process and how frequently testimonials are submitted.

How do customers engage with video testimonials? #

You can examine how audiences respond to video testimonial content across platforms, helping you understand which testimonials resonate most.

How do video testimonials support my reputation? #

By capturing genuine customer experiences in video form, testimonials strengthen your brand credibility and provide compelling social proof for your business.