Gift cards offer recipients the benefit of choice and flexibility, providing your business with an easy way to give funds to customers for loyalty, compensation, refunds, or promotions. If you’ve created gift cards inside your system and want to send one to a client, follow these steps.

Sending a Gift Card #

After creating your gift cards, still within the Gift Cards tab of the Payments section, open the All Gift Cards area and click the Send option.

Use the dropdown menu to select any of the customers you want to send the gift card to, then click Continue. You can only select contacts who have an email added in the system.

Add a personal message to be sent with the gift card. While writing this message, you can aid yourself with “Write with AI” and prewritten prompts to draft the message.

If managing multiple values, select one from the dropdown menu. Pick a delivery method, set a delivery date, and click Continue.

View the email preview, which includes the gift card and other details. If the information is correct, click Send Gift Card.

Note: The email’s content can’t be edited.

When a gift card is sent, it is delivered to the customer’s email address associated with the purchase. Sending a gift card also impacts inventory, reducing it every time a gift card is sent, providing an easy way to give customers funds they can only spend in your store.

Frequently Asked Questions #

Where do I send a gift card directly? #

Open the All Gift Cards area within the Gift Cards tab of the Payments section and click the Send option.

Which contacts can I send a gift card to? #

You can only select contacts who have an email address added in the system.

Can I add a personal message? #

Yes. You can add a personal message and use the “Write with AI” feature with prewritten prompts to help draft it.

Can I edit the gift card email content? #

No. The email’s content cannot be edited, though you can add your own personal message before sending.

Does sending a gift card affect inventory? #

Yes. Sending a gift card reduces your inventory each time one is sent.

Can I schedule when a gift card is delivered? #

Yes. You can pick a delivery method and set a delivery date before sending the gift card.