Interacting with your audience frequently helps you build community and rapport. One of the best ways to connect with customers is by requesting their opinion, which helps you identify areas for improvement and gain insights into your audience’s needs, concerns, and likes, demonstrating a commitment to customer satisfaction. So, let’s learn how to request reviews from the Contacts section.
Requesting a Review #
Start by navigating to the Smart Lists tab inside the Contacts section and selecting your desired contacts.
Open the More dropdown menu and select the Request Reviews option.
Assign a recognizable name to this action, which will be displayed in the tracking report for easy reference. Ensure the name is clear and identifiable for future tracking purposes.
Choose to send your requests via email, SMS, or WhatsApp from the dropdown menu, depending on your preference.
Sending Frequency #
All at Once #
The “Send All at Once” feature allows you to send review requests to all selected contacts simultaneously, saving time and ensuring prompt delivery of requests for quicker feedback collection.
Add at a Scheduled Time #
Activate the “Add at a Scheduled Time” option to arrange for review requests to be sent at a specific date and time. This feature enables you to plan and organize your outreach efforts in advance for more timely communication with clients.
Add in Drip Mode #
For large contact lists, consider using the “Add in Drip Mode” option to send review requests in batches. This approach prevents overwhelming your clients with simultaneous requests. To use it you must specify:
- Start On: Set the specific date and time to begin the addition of your contacts to the review request.
- Batch Quantity: Specify the number of contacts to be included in each batch.
- Repeat After: Set the interval between batches, which can range from seconds to days.
- Send On: Select the days of the week you want to send the batches.
- Time Window (Optional): Define the time window for processing the batches.
Send Review Requests #
Verify your choices, then click the “Send Review Requests” button to initiate the bulk action.
This feature allows you to efficiently gather feedback from multiple contacts at once. Furthermore, you can customize the review request format within the Reputation section for a more tailored experience.
Frequently Asked Questions #
How do I send review requests to multiple contacts? #
Go to the Smart Lists tab in the Contacts section, select your contacts, open the More dropdown menu, and choose Request Reviews. Then name the action, pick a channel, choose a sending frequency, and click Send Review Requests.
What channels can I use to send review requests? #
You can send review requests via email, SMS, or WhatsApp, depending on your preference.
What sending frequency options are available? #
You can send all at once, schedule for a specific date and time, or use Drip Mode to send requests in batches over time.
What is Drip Mode used for? #
Drip Mode sends review requests to large contact lists in smaller batches, preventing you from overwhelming your clients with simultaneous requests.
Can I customize how the review request looks? #
Yes. You can customize the review request format within the Reputation section for a more tailored experience.
Why should I request reviews from contacts? #
Requesting reviews helps you build rapport, gather feedback, identify areas for improvement, and demonstrate a commitment to customer satisfaction.
