The Say or Play Message action enables you to configure voice messages that are delivered to callers during a phone interaction. You can either input a message that is converted to speech using text-to-speech technology or upload a pre-recorded audio file. This feature is ideal for greetings, menu prompts, or any type of informational message within an IVR flow.
How It Works #
Begin by adding the Say or Play Message action to a workflow containing the Start IVR trigger.
- Action Name: Enter a descriptive name for the IVR action.
- Say or Play Message: Choose between text-to-speech or a pre-recorded audio file.
- Text to Say: If text-to-speech is selected, input the message you want the caller to hear. Enhance the interaction by using custom values from the tag icon.
- Language: Select the language for the message. Currently, only English is supported.
- Message Voice: Choose between a male or female voice for the text-to-speech output.
- Upload: If the Play a Message option was chosen, use the Upload File button to insert the audio to be played.
- Number of Loops: Specify the number of times the message should repeat before proceeding.
Note: The recommended audio format is .wav for optimal compatibility.
Save #
After verifying your selections, click the Save Action button to load the action to your builder.
The Say/Play action is an essential tool for delivering professional, automated messages within your IVR system. Whether you’re guiding callers through options or sharing important updates, this feature ensures a smooth and informative caller experience.
Example Configuration #
Greeting callers in a customer service IVR flow.
- Action Name: Welcome Message to the Caller
- Say or Play Message: Say a message
- Text to Say: “Hello, welcome to ABC Services. Please press 1 for Sales, 2 for Support.”
- Language: English (US)
- Message Voice: Woman
- Number of Loops: 1
Additional Notes #
- When using pre-recorded audio, ensure the file is in a supported format and is of high audio quality.
- Use the Number of Loops setting to repeat critical information or accommodate longer wait times.
- For consistent branding, consider using the same voice type and tone across all IVR messages.
Frequently Asked Questions #
What does the Say or Play Message action do? #
It delivers a voice message to callers during a phone interaction, using either text-to-speech or a pre-recorded audio file.
What trigger does it require? #
It is added to a workflow that contains the Start IVR trigger.
What audio format should I upload? #
The recommended audio format is .wav for optimal compatibility.
Which languages are supported for text-to-speech? #
Currently, only English is supported, with a choice of male or female voice.
What is the Number of Loops setting for? #
It defines how many times the message repeats before the workflow proceeds, useful for repeating critical information.
What is a good use case for this action? #
Common uses include greetings, menu prompts, and informational messages within an IVR flow.
