A Knowledge Base is a collection of information that your AI tools can draw from to answer questions and complete tasks accurately. This section contains articles related to creating and managing the knowledge base for your account.

Browse the articles here to learn how to build a knowledge base, add content to it, and connect it to your AI agents so they respond with the right information.

Frequently Asked Questions #

What is a Knowledge Base? #

A Knowledge Base is a centralized collection of information that your AI tools reference to provide accurate, on-brand answers.

Why does my AI need a Knowledge Base? #

The Knowledge Base gives your AI the specific business information it needs so its responses are accurate and relevant rather than generic.

What kind of information can I add to a Knowledge Base? #

You can add business details, common questions and answers, and other reference content that helps your AI respond correctly.

Can a Knowledge Base be connected to AI agents? #

Yes. AI agents can be configured to collect information from a selected Knowledge Base when handling conversations.

Can I update a Knowledge Base after creating it? #

Yes. You can edit and expand the content in your Knowledge Base over time as your business information changes.

Where should I start? #

Start with the introductory articles in this section to learn how to create your Knowledge Base, then review the guides for adding and managing content.