The ability to record calls and listen back to them later is amazing, especially if you work in teams where multiple people handle client communication or sales. Even if you aren’t working in a team, these will be helpful. Did you forget something your client said? No worries; you can listen back on your call at any time!
Setting Call Recording Up #
To turn on call recording, go to Settings in the bottom left-hand corner and then find Phone Numbers. Click the 3-dot icon corresponding to the number for which you wish to enable call recording, then select Edit Configuration.
Start Recording Calls #
Within this dialogue, you can modify your phone number settings. Enable the “Call Recording” toggle to turn on call recordings.
Choose whether to notify your contacts that the call is being recorded by enabling the “Call Recording Message” option.
In the text field below, you can enter a custom message to inform contacts, regardless of whether the call is incoming or outgoing, that the conversation is being recorded. The content of this message is fully customizable to suit your preferences.
Note: Before configuring this feature, please check your state’s laws regarding phone call recording.
Don’t forget to click “Save” once you are done.
By setting up this feature, you can easily review past calls, improve client interactions, and maintain accurate records. Take advantage of call recording to enhance efficiency and ensure seamless communication.
Frequently Asked Questions #
How do I turn on call recording? #
Go to Settings, then Phone Numbers. Click the 3-dot icon next to the number you want, select Edit Configuration, and enable the Call Recording toggle.
Can I notify contacts that a call is being recorded? #
Yes. Enable the Call Recording Message option and enter a custom message that plays for contacts on incoming or outgoing calls.
Is the recording notification message customizable? #
Yes. The content of the message is fully customizable to suit your preferences.
Do I need to consider legal requirements before recording calls? #
Yes. Before configuring this feature, check your state’s laws regarding phone call recording, as consent requirements vary by jurisdiction.
Does call recording work for both incoming and outgoing calls? #
Yes. Once enabled, call recording applies to both incoming and outgoing calls on that phone number.
Do I need to save my changes? #
Yes. After enabling call recording and setting your message, click Save to apply the configuration.
