The Add Contact Info feature is designed to help users easily add or update contact information directly through an AI bot. This feature allows for seamless management of contact details, including name, phone number, email, business name, and more. By using this tool, you can ensure that your contact data is always accurate and up to date, significantly improving data management processes.

How It Works #

Access the Add Contact Info Feature #

Navigate to the Conversation AI settings in your account, then edit an existing bot or create a new one.

Head to the Bot Goals tab.

Click on the Add Contact Info button to access the contact details.

If you’re creating a new bot, ensure that the bot name is edited or a new name is assigned before accessing this feature.

Set Up the Fields #

1. Action Name: Assign an action name to clearly identify the update. For example, “Contact’s Date of Birth.”
2. Select Field: Choose the specific field you wish to update, such as name, phone number, email, business name, or date of birth.
3. What to Update: Provide a brief description of the update. For instance:

• For Date of Birth: “This is the birth date of the contact.”
• For Business Name: “This is the business name of the contact.”

Add extra fields if necessary by inputting the required information in the provided fields.

Click Save to finalize the settings.

Output Example (Optional) #

Include an example of the updated information in the additional information section for clarity (e.g., “5th Jan 1990”).

By following the outlined steps, you can ensure that your bot efficiently manages contact information, enhancing the overall customer experience and operational efficiency.

Important Notes #

• The bot will only update fields that are empty in the contact information.
• Email and phone numbers are automatically updated and do not require manual input through this feature.

Best Practices for Bot Prompts #

After saving or updating contact information, it is essential to provide explicit instructions in the bot’s prompt for collecting customer details. For example: “Ask the customer for their date of birth.”

Without this instruction, the bot will not prompt for the required information, and the field will remain unfilled.

Example Prompt for Collecting Contact Information #

Before booking an appointment, always ask the following questions in order:

1. Ask for the customer’s name.
2. Ask for the customer’s email.
3. Ask for the customer’s phone number.
4. Ask for the customer’s date of birth.
5. Ask for the customer’s business name.

Frequently Asked Questions #

Where do I set up the Add Contact Info action? #

Open Conversation AI settings, edit or create a bot, go to the Bot Goals tab, and click the Add Contact Info button to configure the fields.

Which contact fields can the bot update? #

The bot can add or update fields such as name, phone number, email, business name, and date of birth, plus any extra fields you add.

Will the bot overwrite existing contact details? #

No. The bot only updates fields that are currently empty, so existing contact information is preserved.

Do I need to do anything special for email and phone numbers? #

No. Email and phone numbers are updated automatically and do not require manual input through this feature.

Why isn’t my bot asking for a field I set up? #

You must add an explicit instruction in the bot’s prompt telling it to ask for that detail. Without that instruction, the bot will not prompt for the information and the field stays empty.

How should I write the prompt to collect details? #

List the questions in the order you want them asked—for example, name, email, phone number, date of birth, and business name—so the bot gathers everything before booking an appointment.