Are you experiencing issues with your WordPress Site? If the answer is yes, you’re in the right place. The Troubleshooting tool will help you fix them directly inside your system. Follow along to learn how to use it.

Accessing the Troubleshoot Tool #

Navigate to the WordPress tab inside the Sites section and click the website you wish to troubleshoot.

Select Troubleshoot Site from the Quick Actions menu. Navigate to the page where you are facing the issue and click Start the Process.

Troubleshooting Your Site #

The helper will automatically scan all active plugins. Once the list is available, select the plugins that are necessary for the site’s functionality, then click Confirm Plugins.

The system will test the plugins in batches, checking if the site is fixed at each step. If a broken plugin is detected, you’ll be prompted to delete it. Once done, it will give you a confirmation screen in case you need further troubleshooting.

And there you have it. This will help you get your site back up in minutes. It works even when the site is partially broken, including scenarios like the White Screen of Death (WSOD), ensuring you don’t miss any leads.

Frequently Asked Questions #

Where do I find the troubleshoot tool? #

Open the WordPress tab in the Sites section, click the site you want to fix, and select Troubleshoot Site from the Quick Actions menu.

How does the troubleshooter identify the problem? #

It automatically scans all active plugins and tests them in batches, checking whether the site is fixed at each step to isolate the plugin causing the issue.

Will troubleshooting delete my plugins? #

Only broken plugins. When a problematic plugin is detected, you’ll be prompted to delete it. Plugins you confirm as necessary are preserved during testing.

Can it fix a completely broken site? #

It works even when the site is partially broken, including the White Screen of Death (WSOD), helping restore functionality so you don’t miss leads.

What does “Confirm Plugins” do? #

It tells the tool which plugins are essential to your site’s functionality so they are accounted for as the system tests the remaining plugins in batches.

How long does troubleshooting take? #

In most cases the process restores your site within minutes, depending on how many active plugins need to be tested.