Conversations Settings articles can be found in this section. These articles cover how to configure your Conversations workspace, including SLAs and related preferences that control how your team handles inbound and outbound messages.

Frequently Asked Questions #

What are Conversations Settings? #

Conversations Settings let you configure how the Conversations area of your CRM behaves, including service-level agreements and other team messaging preferences.

What can I configure in Conversations Settings? #

This section covers configurable options such as Conversation SLAs that help your team manage response times and stay on top of inbound messages.

Where do I find Conversations Settings? #

Conversations Settings are located within the Conversations section of your account, where related configuration articles are grouped together.

Why are Conversations Settings important? #

Configuring these settings helps your team respond consistently and on time, improving customer experience and accountability.

What is a Conversation SLA? #

A Conversation SLA is a service-level agreement that sets expected response times for messages, helping your team prioritize and track timely replies.