Refund and Returns Policy

Policy

Subscription and AnyTime Credit Terms

- CORE CONNECT employs a monthly recurring subscription fee “Monthly Plans” for ongoing site support, updates, maintenance and account access. The recurring subscription automatically renews monthly from the date of purchase at the current advertised package rate. The subscription may be canceled at any time. In the case of cancellation, CORE CONNECT will keep a backup of your site for 30 days. If you wish to relaunch your site during this time, there will be no charge. After this period, your site contents will be deleted from our hosting and you will need to start a new subscription and site.

- Subscriptions are billed on a monthly basis. You may cancel at any time without penalty.

- You may downgrade your plan at any time. If you downgrade, you will lose all features provided at your previous plan tier.

If you decide to move your website to a different hosting provider, you have the option to buy back your site for a one-time fee. This policy applies only when you decide to transfer your site to another hosting provider. Here’s how it works:

- Prorated Buyback:
  We reduce the buyback fee based on the number of months you’ve been our customer. We subtract our monthly hosting and maintenance fee of $99 for every month (or part of a month) you’ve been with us.

- Example:
  If you have been a customer for 12 months, your buyback fee would be calculated as follows:
  $5000 – (12 × $99) = $3812.

- Premium+ Plan Note:
  For clients on our Premium+ plans, only the $99 monthly hosting fee is deducted. The additional $200 monthly fee for the marketing suite is not deducted in this calculation.

- You may cancel your subscription at any time. Upon cancellation, the hosting, maintenance, and services provided will cease at the end of the current billing period and you will have the option to purchase and transfer your site outright (you will be provided with the site file for your next hosting administrator.

- If you choose to cancel, the website remains connected to our hosting platform for 30 days and is not transferable unless you purchase a transfer separately (see site buyback above). You may copy all text content from the site for commercial or personal use. Images provided by CORE CONNECT are licensed by a 3rd party and will need to be relicensed by client for future use.

- We offer a full refund on subscription packages within 30 days of your first purchase. After 30 days, all sales are final. Such is the nature of purchasing and downloading a digital product. If there is an issue regarding a package, we will address the problem. Thank you for your understanding.