By customizing your review settings and utilizing the reputation management features, you can increase your online presence and improve your customer relationships. With the ability to request, manage, and respond to reviews from multiple platforms in one place, you can save time and enhance your online reputation. Gathering reviews and responding to them is essential for businesses today.
Reviews provide valuable feedback and insights into the customer experience, which can help improve your product or service offerings. Responding to reviews, whether positive or negative, shows that you care about your customers and are committed to providing excellent service. It also helps build trust and credibility with your audience.
However, it’s important to dispute spam or negative reviews that are inaccurate or inappropriate, as they can damage your reputation and discourage potential customers from doing business with you.
By monitoring and managing your reviews effectively, you can gain valuable insights, build customer loyalty, and grow your business.
Key Points #
- Connect your Facebook and GMB profiles under your account settings to automatically pull in reviews.
- Customize your review link, automated messages, and site widget under the reputation management settings.
- Use the reputation left menu tab to view, manage, respond to, and track your reviews and requests.
- Send a review request to your contacts from anywhere in the system using your customized settings.
Key Benefits #
- Positive reviews can increase the likelihood of customers using your business by 94%.
- 89% of consumers are more likely to choose a business that responds to reviews.
- Responding to reviews helps customers feel connected to your company and encourages more reviews.
- Easily request reviews from an entire list of contacts or individuals.
- View reviews from multiple platforms in one place and receive notifications for new submissions.
- Respond to any review on any platform within the system and manage review requests and their status.
- Dispute any spam or negative reviews directly from within the system.
Frequently Asked Questions #
How do I pull reviews into the system? #
Connect your Facebook and Google My Business (GMB) profiles under your account settings, and your reviews will automatically be pulled in for management in one place.
Can I request reviews from my contacts? #
Yes. You can send a review request to your contacts from anywhere in the system using your customized settings, either to an entire list or to individuals.
Where do I manage and respond to reviews? #
Use the reputation left menu tab to view, manage, respond to, and track your reviews and requests, including responding to reviews on any connected platform.
What can I customize in reputation management settings? #
You can customize your review link, automated messages, and site widget under the reputation management settings to match how you collect and display reviews.
What should I do about spam or negative reviews? #
It is important to dispute spam or negative reviews that are inaccurate or inappropriate, which you can do directly from within the system to protect your reputation.
Why is responding to reviews important? #
89% of consumers are more likely to choose a business that responds to reviews, and responding helps customers feel connected to your company, builds trust, and encourages more reviews.
