The sending limits set boundaries on the total Emails any sub-account can send out on a given date. This is used to help customers avoid being marked as spam and better manage their communications.

However, some may find the current limit applied to their sub-account insufficient. You can help your customers by updating the sending limit. Before starting, ensure the account isn’t being used for spam activities.

There are steps to follow when changing the Email limit for a sub-account:

Check Account Activity #

First, review the sub-account’s activity to make sure it’s not engaged in spammy behavior. To have a quick overview in the Agency View, navigate to the Subaccounts tab and click Reports under the account you want to check.

This will give you an overview of their conversation metrics and contact engagement.

Once you’ve sufficiently assessed the Sub-Account, click Back to Sub-Accounts to continue.

Updating the Limit #

Click the name of the account to update.

Switch to the “Advanced Settings” section. Here, you can increase the email sending limit.

In there, click Update Limit.

Increase or decrease the email total, check the acknowledgment box, then click Update Limit to save the changes.

For email, having a dedicated domain for the subaccount can increase the limit to 450,000 emails. This will help you resolve sending issues with your customer emails and mold the limits to fit their needs!

Frequently Asked Questions #

What is a Sub-Account sending limit? #

It is the maximum number of emails a Sub-Account can send on a given date, used to protect sender reputation and avoid spam flags.

Why should I check account activity before raising the limit? #

Reviewing conversation metrics and contact engagement helps confirm the Sub-Account isn’t engaged in spammy behavior before you grant a higher limit.

Where do I update the sending limit? #

Open the Sub-Account, switch to the Advanced Settings section, click Update Limit, adjust the total, check the acknowledgment box, and click Update Limit to save.

How high can the email sending limit go? #

Using a dedicated domain for the Sub-Account can increase the limit to 450,000 emails.

Can I lower a sending limit as well as raise it? #

Yes. In the Update Limit screen you can increase or decrease the email total as needed.

Where can I review a Sub-Account’s activity? #

In the Agency View, go to the Subaccounts tab and click Reports under the account to see conversation metrics and contact engagement.