Messaging Limits set boundaries on the number of messages any sub-account can send out on a date. Managing these limits allows you to help clients avoid unexpected costs and better manage their usage to avoid being marked as spam.

What Is This Tool For? #

By default, this limit is capped at 5000 SMS per day after 8 days of using the platform. However, your client’s needs might be greater or lower. By configuring their Messaging Limits, you can make those needed adjustments, as well as calculate those limits on a message or segment basis.

How To Set The Limits? #

Navigate to the Phone Numbers Section of the Settings of your desired sub-account. Switch to the Messaging tab and select the Messaging Limit option.

Click Update Limit to add your desired limit.

The limit will consist of three elements:

• Total: This will be the number of SMS or Segments.
• Type: Here you can select whether you want the limit to be measured on SMS or Segments.
• Duration: Define whether this limit will be daily or monthly.

Check the confirmation box to verify your choice and click Update Limit to save the changes.

In case a sub-account hits its sending limit, all the users would see a banner on the Phone Numbers page informing them that the account has reached their messaging limit. And, if configured, an email would also be sent to the configured emails when a sub-account has reached the limit.

Use this tool to help your customers manage their sending limits and use the platform to the best of their abilities. Resolving issues immediately, molding the limits to their specific needs, and minimizing the likelihood of refund requests related to overspending in SMS messaging.

Frequently Asked Questions #

What is the default messaging limit? #

By default, the limit is capped at 5000 SMS per day after 8 days of using the platform. You can adjust this to fit your client’s needs.

Where do I configure messaging limits? #

Go to the Phone Numbers section in the sub-account’s Settings, switch to the Messaging tab, and select the Messaging Limit option.

Can I measure limits by segments instead of SMS? #

Yes. When setting the limit, the Type option lets you choose whether the limit is measured by SMS or by Segments.

Can messaging limits be daily or monthly? #

Yes. The Duration setting lets you define whether the limit applies on a daily or monthly basis.

What happens when a sub-account reaches its limit? #

All users see a banner on the Phone Numbers page noting the account has reached its messaging limit, and if configured, an email is sent to the designated addresses.

Why should I set messaging limits for clients? #

Limits help clients avoid unexpected costs, manage usage to avoid being flagged as spam, and reduce refund requests related to SMS overspending.