Effective outreach depends on making every call as recognizable and trustworthy as possible. Local Presence Dialing helps achieve exactly that by automatically displaying a phone number that matches — or closely aligns with — the recipient’s area code. This simple enhancement can significantly increase answer rates, strengthen first impressions, and improve overall call performance, whether you’re connecting locally or internationally.
Note: Update the mobile app to version 4.0.0 or later to access this feature.
Key Benefits #
- Higher answer rates: Contacts are significantly more likely to answer when the caller ID matches their local area.
- City-level precision: The mobile experience prioritizes the closest city first, then the state, before using other fallback options.
- International support: When calling outside the U.S. or Canada, the system automatically searches for numbers you own in the destination country.
- Smart fallback: If no local match exists, the dialer uses the user-assigned number, then the workspace default, ensuring every call proceeds.
How to Set Up Local Presence Dialing #
Initial configuration takes place in the web interface and applies automatically to all mobile users.
- To set it up, navigate to the Voice tab in your Phone System and select Local Presence Dialing from the Outbound Calls section within Other Settings.
- Then, open the app and begin placing calls — Local Presence Dialing will activate automatically.
- Next, click the Call From dropdown.
Now you can view all available numbers with clear labels for assignment type (user, workspace, etc.) and number category (Local, Mobile, Toll-Free).
The Number Picker makes it easy to select a different caller ID for a one-off call — simply choose an alternate number in a few taps, and once the call ends, the system automatically returns to your default Local Presence Dialing setting.
Local Presence Dialing empowers your team to connect more effectively by presenting a trustworthy, geographically relevant caller ID every time. Whether you’re reaching out locally or across borders, this feature enhances answer rates, strengthens engagement, and ensures every call begins with a strong first impression.
Frequently Asked Questions #
Does Local Presence Dialing cost extra? #
No. The feature is included with your existing phone system. The only cost may be purchasing additional numbers if you need expanded coverage.
Can I disable Local Presence Dialing for a specific user? #
The configuration is set at the workspace/sub-account level. However, any user may temporarily override the caller ID using the Number Picker.
Does Local Presence apply to SIM-based calling? #
No. SIM-based calls use your mobile carrier’s number. Local Presence applies only to VoIP calls made through the app’s dialer.
Is caller reputation affected? #
Using multiple numbers distributes call volume, which can help maintain healthier reputations. Regular monitoring for spam tagging is still recommended.
Are toll-free numbers included in the selection process? #
Toll-free numbers appear in the Number Picker, but they are not automatically selected unless they match the recipient’s country code.
What app version do I need for Local Presence Dialing? #
Update the mobile app to version 4.0.0 or later to access this feature.
