The Messaging Tab within your Chat Widget allows you to configure the language and content for the messages sent when a chat is ending. Furthermore, it provides you the opportunity to update the acknowledgment icon as well as its placeholder color. This guide will teach you about all these settings, ensuring you are fully equipped to personalize your chat widget messages.
Acknowledgement – Live Chat Widget #
Acknowledgement Message #
Let’s begin by expanding the Acknowledgement tab within a Live Chat Widget. The first field that will be displayed is the Acknowledgement Message field. Here, you can enter the text that should appear when the interaction is complete.
Feedback Message #
Encourage your clients to provide feedback on the interaction by entering a personalized message in this field.
Feedback Submission Note #
In the Feedback Submission Note section, you may wish to convey your appreciation for their time, or provide a link to additional resources or a relevant page for further assistance.
Chat Ended Message #
Enter a message to allow users to restart the chat. A “Click Here” button will be displayed below your message.
Acknowledgement Icon and Placeholder Color #
Customize the icon sending the acknowledgment messages as well as its background color to suit your preferences. Use custom images by clicking the gallery icon.
Acknowledgement – SMS/Email Chat Widget #
Now, let’s dive into the Acknowledgement Tab of an SMS/Email Chat Widget.
Customer Support Contact #
You will be prompted to enter either a phone number or an email address that your clients can use to reach your support team. While this step is optional, it is highly recommended to provide an alternative contact method which can aid in a faster response time.
Acknowledgement Message #
Here, you can enter the text that should appear after the form has been completed.
Acknowledgement Greeting #
Include a warm greeting that should precede the Acknowledgement message.
Acknowledgement Icon and Placeholder Color #
Customize the icon sending the acknowledgment messages as well as its background color to suit your preferences. Use custom images by clicking the gallery icon.
Preview the chat widget after making any adjustments to ensure that you are satisfied, then save it once you have made all the necessary changes!
To learn more about each tab of your Chat Widget, check out the other articles in this section.
Frequently Asked Questions #
What does the Messaging tab do? #
The Messaging tab lets you configure the language and content of messages sent when a chat is ending, and customize the acknowledgement icon and its placeholder color.
What messages can I customize for a Live Chat widget? #
For a Live Chat widget you can set the Acknowledgement Message, Feedback Message, Feedback Submission Note, and Chat Ended Message, along with the acknowledgement icon and background color.
What does the Chat Ended Message do? #
It displays a message that lets users restart the chat. A “Click Here” button appears below your message so visitors can re-open the conversation.
What is different about the SMS/Email widget messaging? #
The SMS/Email widget includes an optional Customer Support Contact field for a phone number or email, plus an Acknowledgement Greeting and Acknowledgement Message shown after the form is completed.
Should I add a customer support contact? #
It is optional but highly recommended. Providing an alternative phone number or email gives clients another way to reach you and can aid in a faster response time.
Can I use a custom acknowledgement icon? #
Yes. You can customize the acknowledgement icon and its background color, and upload custom images by clicking the gallery icon. Preview and save your changes when done.
