Your Live Chat Widget allows you to interact with customers on your website without leaving the page. A great incentive for customers to use this channel is getting immediate responses, which you can achieve with a little aid from automation. Let’s check how!

How It Works #

Navigate to the workflow builder and click the plus sign icon to select the “Send Live Chat Message” action, located under the Communication section.

Type out your message as normal. You can personalize the message by using Custom Values, links, or images from the options at the top.

Once you’re satisfied with your message, click “Save Action.”

Add any extra actions needed and publish the changes. There you have it — now you can engage customers with preset messages without the need for manual intervention, lowering the response time and helping you engage customers through the Chat Widget.

Frequently Asked Questions #

What does the Send Live Chat Message action do? #

It automatically sends a preset message to customers through your Live Chat Widget as part of a workflow, helping them get immediate responses.

Where do I find this action? #

In the workflow builder, click the plus sign icon and select Send Live Chat Message from under the Communication section.

Can I personalize the message? #

Yes. You can insert Custom Values, links, or images using the options at the top of the message field.

Why use automated live chat messages? #

They lower response time and let you engage customers through the Chat Widget without manual intervention.

Can I combine this with other actions? #

Yes. You can add any extra actions your workflow needs before publishing the changes.

How do I activate the action? #

Type your message, click Save Action, then publish the workflow changes to start sending the message.