The “Edit Conversation” action allows users to automate the process of marking conversations as read/unread or archiving/unarchiving, eliminating the need for manual intervention once a specific event triggers the workflow.

In a workflow, add your preferred trigger, then click the “+” icon to search and add the Edit Conversation action.

Action Name #

Update the name of the action to display its intended purpose.

Marking Chats as Read or Unread #

• Mark as Read: Designate a conversation as “Read” without opening it, particularly useful for chats you want to skip but still keep track of.
• Mark as Unread: If you have already opened a conversation but need to be reminded to follow up, marking it as “Unread” restores the notification pop-up, ensuring the chat remains visible for future attention.
• None: Maintain the current state of the conversation, neither marking it as read nor unread.

Archive or Unarchive Chats #

You can also automate the process of archiving conversations to help manage your contacts.

• Archive: By archiving a chat, you effectively hide it from your active conversations, helping you focus on more pressing matters.
• Unarchive: Conversely, you can unarchive a chat to restore it to your recent tab, ensuring that it is readily available for ongoing engagement.
• None: Maintain the current state of the conversation, neither archiving nor unarchiving the chat.

Once you are satisfied with your configuration, save the action, then publish the workflow to activate it. Each subsequent contact that is added to the workflow will be updated according to your changes.

By utilizing the “Edit Conversation” action within your workflows, you can automate these important steps, eliminating the need for manual updates and improving the efficiency of your communication processes.

Frequently Asked Questions #

What can the Edit Conversation action automate? #

It can automatically mark conversations as read or unread and archive or unarchive them when a workflow is triggered.

What does marking a chat as Read do without opening it? #

It designates the conversation as “Read” so you can skip it while still keeping track of it.

Why would I mark a conversation as Unread? #

Marking an already-opened conversation as “Unread” restores the notification pop-up, keeping the chat visible so you remember to follow up.

What is the difference between Archive and Unarchive? #

Archiving hides a chat from your active conversations so you can focus on pressing matters, while unarchiving restores it to your recent tab for ongoing engagement.

What does the None option do? #

None maintains the conversation’s current state, making no change to its read/unread or archive status.

When do the changes take effect? #

After you save the action and publish the workflow, each subsequent contact added to the workflow is updated according to your configuration.