The Private Channel Access Revoked trigger allows you to automate processes based on a user losing access to one of your Community Private Channels, such as sending follow-up emails, notifying team members, or revoking their access to another channel.
To get started with this trigger, navigate to the Workflows section within your account, then opt to edit an existing workflow or create a new one.
Select Add New Trigger. This action will display the trigger list, where you will need to locate and select the Private Channel Access Revoked trigger.
Update the name of the trigger within the Workflow Trigger Name field to accurately reflect its intended purpose.
Filters #
Within the Filters section, choose an Operator from the dropdown menu. If you selected the “Is” or “Is Not” operator, choose the relevant Community Group when prompted.
Note: Please ensure that the selected group includes at least one private channel. If no private channels are available within the group, the workflow will not be successfully registered.
Further refine the trigger by applying additional filters to target specific private channels, if desired.
Save the trigger and begin adding actions to your workflow. With these steps in place, you can confidently manage workflows tied to private channel access within your community.
Please Note: Any user removed from a private channel will lose access to its content and communications immediately.
Frequently Asked Questions #
When does the Private Channel Access Revoked trigger fire? #
It fires when a user loses access to one of your Community Private Channels.
How do I add this trigger? #
In the Workflows section, edit or create a workflow, select Add New Trigger, then locate and select Private Channel Access Revoked.
What does the Operator filter do? #
It determines how the trigger evaluates the group. If you select “Is” or “Is Not,” you then choose the relevant Community Group.
Why might my workflow fail to register? #
If the selected group does not include at least one private channel, the workflow will not be successfully registered.
What happens to a user when access is revoked? #
Any user removed from a private channel loses access to its content and communications immediately.
How does this differ from the Private Channel Access Granted trigger? #
This trigger fires when access is removed, while the Granted trigger fires when access is given. Both can drive follow-up automation.
