The Product Completed trigger is activated when a customer fully completes their access to a specific product, initiating a designated workflow. This automation enables businesses to efficiently monitor and manage product completions, ensuring no milestone goes unnoticed.
Adding the Product Completed Trigger #
To configure the Product Completed trigger, click the “Add New Trigger” button and select the Product Completed option.
NOTE: This runs when access to a product is completed.
Filters #
Within the Trigger, you can configure the filters by selecting Add Filters.
Product #
Further customization can be made by adding filters and selecting Product from the dropdown menu, followed by selecting the Operator from the second dropdown menu and then the specific product from the third dropdown menu.
Once all filters have been selected, save the trigger by clicking the Save Trigger button in the bottom-right corner.
NOTE: Add workflow actions to automate tasks such as notifications, follow-ups, or account updates.
By using this feature, you can improve customer engagement, boost operational efficiency, and create a seamless, positive experience for your clients as they reach the end of their journey with your product.
Frequently Asked Questions #
When does the Product Completed Trigger fire? #
It fires when a customer fully completes their access to a specific product, starting the connected workflow.
Can I limit the trigger to a specific product? #
Yes. Use the Product filter with an operator to fire the workflow only when a particular product is completed.
What actions can I add after this trigger? #
You can add actions such as notifications, follow-ups, or account updates to automate your response.
Do I need to save the trigger after adding filters? #
Yes. Click the Save Trigger button in the bottom-right corner once your filters are configured.
What is a common use case for this trigger? #
A common use is sending a congratulations message, a certificate, or an upsell offer when a customer finishes a product or course.
How does this trigger improve customer engagement? #
It ensures completion milestones are recognized automatically, letting you follow up promptly and create a positive end-of-journey experience.
