Interacting with your audience frequently helps you build community and rapport, making your brand more accessible and enticing customers to pick you above your competitors. Since we know attention is a valuable resource, let’s learn how to use the Comments area in your CRM to manage engagement.
Navigate to the Comments area inside the Social Planner tab of your Marketing section.
Each post will be displayed along with its comments, likes, and shares, if applicable.
Click the refresh symbol to ensure you have the most recent comments if needed.
To respond to a comment, click View More Comments to open the detailed view.
Click Reply under the comment you want to respond to.
Type in your response in the text bubble under the comment.
Using the bigger text box will add a comment underneath the post.
Filtering Results #
To help you find specific comments, you can use the filters at the top to segment your results.
By Channel #
This allows you to select a specific social media account to see comments for.
By Date #
To limit the shown comments to a specific date range, click the Start Date to End Date option.
Select your beginning and ending dates from the calendar option, then click Confirm.
Comments #
You can filter which comments are shown with the bar at the top right, limiting the comments to only the most relevant or showing all comments.
Search By Word #
Use the search bar to find results containing any keywords you desire.
We hope this helps you connect with your audience, maintaining engagement and interest without having to check multiple platforms to ensure you are connecting with your followers.
Frequently Asked Questions #
Where do I manage comments in the Social Planner? #
Navigate to the Comments area inside the Social Planner tab of your Marketing section, where each post is displayed with its comments, likes, and shares.
How do I reply to a comment? #
Click View More Comments to open the detailed view, click Reply under the comment, and type your response in the text bubble.
How do I add a comment directly under a post? #
Use the bigger text box, which adds a comment underneath the post rather than replying to a specific comment.
How do I make sure I’m seeing the latest comments? #
Click the refresh symbol to load the most recent comments.
How can I filter comments? #
You can filter by channel, by date range, by relevance, or search by keyword using the filters at the top of the Comments area.
Can I view comments from a single social account? #
Yes. Use the By Channel filter to select a specific social media account and view only its comments.
