Maintaining an unbroken link between your Social Planner and diverse social accounts is critical in social media management. Platforms such as Facebook, Instagram, LinkedIn, and GMB within Social Planner operate on individual token expiration timelines. The access token acts as the linchpin for uninterrupted publishing and content analysis. Disconnection of a social account halts these vital functions, underscoring the need for authorized access across all social accounts. Authorization automatically generates access tokens, ensuring a seamless workflow. Notably, different social media platforms have distinct authorization expiration periods—LinkedIn with a 60-day limit, Facebook extends to 90 days, and some networks lack any expiration timeframe.
Notification Mechanism: Stay Informed, Stay Connected #
To keep you informed and proactive, the Social Planner employs a notification system. When a social account token approaches expiration, you will receive timely notifications. These notifications are personalized based on your preferences and the specified number of days before the email reminder is sent.
Notifications Overview #
Inside the Social Planner, click the gear icon at the top right corner to get into the Social Planner settings. Next, navigate to the “Notifications” tab where you can see the available notifications to be configured.
The notification options include:
- Account Pre-Expiry: When enabled, a notification will be sent to alert the selected user(s) that the connection to a social account is soon to expire.
- Account Expired: If the social account token is expired, a notification will be sent to the selected user(s).
- Request for Post Approval: For posts requiring user approval, a notification will be sent to the individual(s) to inform them of the request.
- Approved Post: If the post is approved after being reviewed, the notification will be sent to the content creator.
- Rejected Post: If the post is rejected after being reviewed, the notification will be sent to the content creator.
- Post Failed: Should a scheduled post fail to be published, a notification will be sent to the selected user(s).
Enabling Notifications #
To enable a notification, simply toggle the Alert Status switch beside the respective notification and configure the options in the popup.
Users have the flexibility to choose the users to be notified, modify the number of days for reminders post-initial setup, select a pre-built template to be sent, and view the preview of the selected template, ensuring a tailored notification experience.
Once you are satisfied with the configuration, remember to save your changes!
Frequently Asked Questions #
Why do social account connections expire? #
Each platform issues an access token with its own expiration timeline. The token enables uninterrupted publishing and content analysis, and it expires after a set period unless reauthorized.
How long do tokens last on each platform? #
LinkedIn tokens expire after 60 days, Facebook after 90 days, and some networks have no expiration timeframe at all.
How will I know when an account is about to expire? #
The Social Planner sends notifications. With Account Pre-Expiry enabled, selected users are alerted before a token expires, and Account Expired notifies them once it has.
Where do I configure these notifications? #
Click the gear icon in the top right of the Social Planner to open settings, then go to the “Notifications” tab to configure the available alerts.
What notifications can I enable? #
You can enable Account Pre-Expiry, Account Expired, Request for Post Approval, Approved Post, Rejected Post, and Post Failed notifications.
Can I customize who gets notified and how? #
Yes. For each notification you can choose which users are notified, set the number of reminder days, select a pre-built template, and preview it before saving.
