The Stop Bot Action feature enhances customer interactions by automatically stopping the AI bot’s responses when specific conditions are met. It ensures smoother conversations, prevents unnecessary back-and-forth messaging, and gives you full control over your bot’s behavior. Whether ending conversations gracefully or pausing interactions temporarily, this feature keeps your bot responsive and respectful.

To get started, navigate to Settings > Conversation AI and create or choose an already existing bot. In this example, we will be using an existing bot.

Bot Goals #

Go to the Bot Goals tab, and select the Stop Bot option. A popup will appear where you can configure the settings.

Set Up the Scenario #

In the popup, you will be able to:

• Enable Scenario: Toggle this on to activate the Stop Bot action.
• Scenario Name: Give the scenario a clear name so you can identify it later.
• Configure Conditions: Define the trigger conditions, final message, tags, and reactivation timer that control the stop-bot behavior.
• Delete Scenario: You can delete a scenario by selecting Delete Scenario.

Click Save to add the scenario to the bot. You can use the New Scenario option to create a brand-new stop-bot scenario and add additional scenarios for different use cases.

Why Use the Stop Bot Action? #

• Prevents over-messaging: Stops the bot from sending unnecessary messages when a customer is no longer engaged.
• Improves customer experience: Ends conversations gracefully with a final message, leaving a positive impression.
• Flexible re-engagement: Allows the bot to resume interactions after a set time, ensuring no opportunity is missed.

This is a must-have feature if you use AI bots to manage customer interactions. By configuring specific trigger conditions, final messages, and reactivation timers, you can ensure your bot responds intelligently and respectfully to your customers’ needs.

Frequently Asked Questions #

Can I create multiple Stop Bot scenarios? #

Yes. You can create multiple scenarios for different use cases, such as “Customer Not Interested” or “User Says Goodbye,” and add them all to the same bot.

What happens if the bot stops too early? #

Make sure your trigger conditions are specific, and test the bot to avoid unintended deactivation. You can always adjust the conditions or trigger phrases as needed.

How long does the bot stay inactive after it stops? #

You control this with the reactivation timer, which can be set to any duration. A window of 5–10 minutes is common for quicker re-engagement.

Can I add tags to contacts after the bot stops? #

Yes. You can assign custom tags (for example, “Stop Bot”) to categorize contacts for follow-up actions and workflows.

Where do I find the Stop Bot Action setting? #

Open Settings > Conversation AI, select your bot, then open the Bot Goals tab and choose the Stop Bot option.

Can the Stop Bot Action work alongside other bot goals? #

Yes. The Stop Bot Action is one of several bot goals, so you can combine it with other actions to build a complete conversation flow that fits your use case.