The Conversation AI helps you respond to customers and provides suggestions for handling the conversation. Since every customer has different needs, controlling and monitoring the AIs’ functioning is key to ensuring their satisfaction. Let’s check how to enable or disable the Conversation Bot for easier troubleshooting.
Managing The Bot Status #
To do so, navigate to the Conversations tab and access your desired contact’s conversation. If the bot is active, you’ll see a green online icon.
To turn the bot off, click the bot status icon and select Inactive from the dropdown menu.
Temporarily pause the bot by checking the box next to “Reactivate bot after” and setting a specific time for automatic reactivation.
The bot automatically turns off when it reaches the maximum message limit or when a manual/workflow message is sent, but it can be restarted by selecting the Active status.
And there you have it, you can easily manage the Conversation Bot’s operating mode from the contacts chat, ensuring it engages only with the right contacts at the right time. This feature is only available when the bot operates in Suggestive or Auto-Pilot mode.
Frequently Asked Questions #
How do I tell if the bot is active for a contact? #
Open the contact’s conversation in the Conversations tab. If the bot is active, you will see a green online icon next to the bot status.
How do I turn the bot off for a specific contact? #
Click the bot status icon in the contact’s conversation and select Inactive from the dropdown menu to disable the bot for that contact.
Can I pause the bot temporarily instead of turning it off? #
Yes. Check the box next to “Reactivate bot after” and set a specific time, and the bot will automatically turn back on at that time.
Why did the bot turn off on its own? #
The bot automatically turns off when it reaches the maximum message limit or when a manual or workflow message is sent. You can restart it by selecting the Active status.
When is per-contact bot management available? #
This feature is only available when the bot operates in Suggestive or Auto-Pilot mode.
How do I reactivate the bot after disabling it? #
Click the bot status icon in the contact’s conversation and select the Active status to restart the bot for that contact.
