Call Recordings aid you and your business in ensuring clarity and customer satisfaction. This powerful tool is available to you inside your CRM, so let’s explore how to use it and where to find the recordings.
Enabling Call Recording #
To enable Call Recording, head to the Phone Number section under your settings, click the three dots next to your phone number, then select Edit Configuration. In there, toggle Call Recording. For more information on setting call recording, please check the article “How to Enable Call Recording.”
Note: Please check your state laws regarding phone call recording.
Finding a Call Recording #
Navigate to the Conversations section and look for the name/phone number of the contact whose conversation you need to listen to. Use the search bar for easier finding.
Alternatively, click on the three-line icon to filter for calls.
Interacting With a Call Recording #
Once you have selected the conversation, you see a few buttons in the call recording. These will:
- Play/Pause the call recording.
- Control the call recording’s playback speed.
- Mute or unmute the call recording audio.
- Restart the call from the beginning.
- Download the recording’s audio file to your computer.
- Autogenerate a transcript of the audio.
And there you have it! Now you’re ready to find call recordings like a pro, letting you monitor customer-employee interactions and ensure your company standards are always upheld.
Frequently Asked Questions #
How do I enable call recording? #
Go to the Phone Number section under your settings, click the three dots next to your phone number, select Edit Configuration, and toggle Call Recording on.
Where do I find a specific call recording? #
Navigate to the Conversations section and search for the contact’s name or phone number, or click the three-line icon to filter for calls.
What controls are available when listening to a call recording? #
You can play/pause, adjust playback speed, mute or unmute audio, restart the call from the beginning, download the audio file, and autogenerate a transcript.
Can I download a call recording to my computer? #
Yes. Within the call recording controls there is an option to download the recording’s audio file directly to your computer.
Can I get a transcript of a recorded call? #
Yes. The call recording controls include an option to autogenerate a transcript of the audio.
Is there anything legal I should consider before recording calls? #
Yes. Please check your state laws regarding phone call recording before enabling the feature.
